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PhysioMax’s Supported Shockwave Therapy Journey.
Transforming long-standing injuries - and driving organic referrals
For Sue Bauer, Principal of PhysioMax, investing in shockwave therapy was a decision she had been considering for some time. After stepping into the principal role in May last year, Sue began actively exploring how shockwave could elevate both patient outcomes and clinic capability.
“I’d been thinking about shockwave for a long time,” Sue explains. “I’d had Achilles tendon issues myself and was seeing other physios for treatment - and I realised it made sense to have the technology in our own clinic.”
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Gymna Shockwave in Use
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Shockwave Therapy Program
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Gymna Shockwave Therapy
Building confidence through education and support
Before purchasing, Sue completed additional training to deepen her understanding of shockwave therapy - opening her eyes to a much broader range of musculoskeletal applications than she initially expected.“I knew it was good for plantar fasciitis and Achilles problems,” she says. “But the course showed me how many other conditions could be treated effectively as well.”
Sue worked closely with the YesTherapy team to explore the different machine options and purchasing pathways before committing to a system that best suited the clinic.
“We talked through the different options and now we’ve purchased the machine outright,” Sue says. “Having it in the clinic full-time has been fantastic.”
Sue Bauer from Physio Max
Averting surgery and restoring confidence
A patient arrived at PhysioMax after being told he would likely require a total knee replacement.
“We incorporated shockwave alongside his usual physiotherapy,” Sue explains. “Over 12 sessions across eight months, his night pain disappeared, his knee straightened, and he was walking without a limp.”
“He was confident he wouldn’t need surgery - and most importantly, that he could keep working.”
The result was so visible
PAIN REDUCTION
100%
From 8/10 pain to pain-free
Chronic elbow injury
Six-month duration
GRIP STRENGTH GAIN
+ 12kg
38kg → 50kg
Measured by grip strength testing Within four weeks
TIME TO RESOLUTION
4 Weeks
Four shockwave sessions
No surgery required
No symptom recurrence
Shockwave that markets itself
Sue says shockwave therapy has become one of PhysioMax’s strongest referral drivers.
“People are ringing specifically asking for shockwave because of the results their friends or workmates have had,” she says. “It’s generating its own referrals, which has been brilliant for us.”
Ongoing support from YesTherapy
Beyond the clinical outcomes, Sue values the ongoing relationship and support provided by YesTherapy.
“If we ever have an issue, Wade comes in and helps us with the machine,” Sue says. “He’s also provided training for new staff, and we’re using online education for the wider team as well.”
With strong after-purchase support, education, and proven clinical outcomes, shockwave therapy has become a cornerstone treatment at PhysioMax.
“The service, the training, and the results - it’s been exceptional,” Sue reflects.
